Home Owner Services |
FAQ's
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Why should I have a home warranty on my home? |
| A home is a very important asset. Maintaining the
value of a home is a priority for most homeowners. Home warranty plans protect
you against expensive repair and replacement costs associated with
system and appliance malfunctions throughout the year. It provides a convenient
way for you to let us manage the entire repair and replacement service process
and expense when covered items break down due to normal wear and tear. On
average, First American customers place about 2 service calls per year. Order
our warranty product now and become part of the growing population who has
already seen the value this product brings when it comes to protecting their
greatest asset – their home. No wonder over 75% of our customers renew their
plans after only two years of continued service. |
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| Is there a limit to the number of service
calls I can place each year? |
Absolutely not! There is no limit to the number of
service calls you can place on your home each year with a First American home
warranty contract.
In fact, many customers place multiple service calls
each year and save hundreds to thousands of dollars in repair and replacement
bills. |
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| I do not currently have home warranty coverage on my home but I do have a current problem with one of my systems or
appliances. Will this problem be covered if I purchase a new home warranty plan
today? |
Unfortunately, we do not cover pre-existing
conditions. However, if a covered item were to fail while under the protection
of an active home warranty contract, it would be covered subject to the
conditions, terms and limitations of your contract. |
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| Who will you send to my home if a system or appliance fails and how do I know they are good at what they
do? |
First American has over 7,200 independent service
providers that are all insured and have been pre-qualified by our company. Even
though they have many years of professional trade experience, First American
constantly monitors and evaluates the quality of work performed. Through
innovative systems and analysis, First American gauges overall service
performance through sophisticated methods used to assimilate customer feedback
on customer experiences with our contractors. |
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| If a covered item fails and cannot be repaired, will it be replaced? |
Yes. If a system or appliance is beyond repair,
then we will replace it with a brand new unit with like functionality. Each
year, we spend millions of dollars in replacing systems and
appliances. |
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| How do I place a service call when a
covered item fails? |
It is very easy. Just pick up the phone and call
(800) 992-3400, 24 hours a day, 365 day a year for a friendly, courteous
customer service representative who will take your service request by phone and
dispatch a service work order to an independent service technician in your area.
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| How soon will a contractor schedule an appointment for my system or appliance failure? |
In most cases, the independent service provider
will contact you within 24 hours during normal business hours to schedule a
mutually convenient appointment. |
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| Will I have to pay any type of deductible when I place a service call? |
Yes. When you place a service call you pay the
service technician a Service Trade Call Fee which typically ranges from $45 to
$75 per visit depending on your particular contract. |
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| Is a home warranty plan renewable? |
Yes. Thousands of customers renew their home
warranty plans each year and we are confident that once you become a customer,
you will too. |
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| Why should I trust First American to protect my home systems and appliances? |
First American Homebuyers Protection is member of
The First American Corporation Family of Companies, a Fortune 500 company with
over $8 billion in annual revenues. For over 20 years, First American Home
Buyers Protection has been one of the largest and most successful home warranty
companies in the nation with almost 500,000 active contracts in force and
successfully responding to almost a million service calls last year. We are the
only stand-alone home warranty company to hold the distinction of being rated by
A.M. Best and Company with an “A” rating for overall financial strength. You can
feel confident in knowing that if you have a covered system or appliance break
down in your home, we have the experience and financial means to take care of
the problem. |
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