Repair and Replacement Process
Here is an overview of how the repair and replacement process works, along with some frequently asked questions.
- Problem Diagnosis
The technician will diagnose the problem and, if needed, report the findings to us. Once we confirm that the problem is covered by your contract, we will approve the repair, and the technician will proceed with fixing the problem.
- Repair or Replacement
If the problem can be fixed, often the technician will be able to repair the item that day. If your covered item cannot be repaired, we will replace it with an item with similar features, efficiency, and capacity. We are not responsible for matching the item brand, dimensions, or color.
- Order Parts
If the contractor doesn’t have parts that are needed, we’ll do our best to get them as quickly as possible. Usually, parts are easy to acquire, however, sometimes there are delays in securing parts or equipment. The contractor will set up an appointment to complete the repair once the parts have been secured. The will be no additional service fee charge to complete the repair.