Home Warranty Reviews

Customer satisfaction is a top priority and homeowners love having the protection of a First American home warranty plan.

“My level of satisfaction with First American one to ten, ten being best – I would give it a ten.”

- Rodney Mitchell, customer since 2009


“We had a dishwasher break. It was a high-end dishwasher.  You know, the technician came out and determined that it was kaput. It could not be fixed. I think it was within 48 hours, we had a brand-new dishwasher of the same make, same quality, put in, which was hundreds upon hundreds of dollars in savings.”

- Jeff Zwerling, customer since 2001

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“First American protects me from any of the major problems with my appliances and where I would normally pay, you know, thousands of dollars for new appliances. I rely on First American to help me replace them or fix them as needed.”

- Renee Cowan, customer since 2009


“If something happened and we weren’t covered with First American, I can’t even imagine how expensive it would be because a lot of things do go wrong when you own a home. It could be one thing one day then two weeks later it’s something else, so no matter how many times it happens you know you’re covered.”

- Lisa Mitchell, customer since 2009


“I'm not a handy guy.  I don't fix things.

If there's a plumbing problem or an electrical problem, I have no idea what I'm doing.  So I pick up the phone; I call them.  They send people who do know what they're doing and they fix it. I had this refrigerator which I bought.  Big, huge refrigerator.  I came home from vacation and it had just died. So I called them up and they sent somebody out right then and there. It took them a couple of visits, because it was an older refrigerator, to figure out exactly what was wrong.  But by about 3 days later, they fixed it. Again, rather than going out and spending over a thousand dollars for another refrigerator, which I did not have—they fixed it.

I've had them for over a decade. Every time they've come out, I've been happy.”

Brian Yablon, customer since 2004


“I've been very happy with First American for more than 15 years. In the middle of the summer, the air conditioner stopped working, and in San Fernando Valley, you don't want that at all. So we call First American; they sent a gentleman.   He fixed it, and it never acted bad again.  If I didn't have First American Home Warranty Plan, would've cost a lot of money, a lot of aggravation, and I really wouldn't know if the problem would be taken care of professionally.”

- Boris Ervits, customer since 1999


“I do my homework before I buy something, and I checked this company out thoroughly.  I know there’s Home Warranty Programs out there that don’t measure up, that they promise but they don’t deliver.  First American promises, but more importantly they deliver.  And it’s been my experience and I just can’t say enough about it.”

- Bill Cranham, customer since 2006

Frequently Asked Questions

What does a home warranty cover?

There are several plans and options to choose from to best suit your home’s specific requirements. Basic plans typically include coverage for: kitchen appliances, water heaters, plumbing, electrical, heating systems, and more. Optional coverage can range from pool/spa equipment, washer/dryer, kitchen refrigerator, air conditioning, well pump, and more. Coverage varies by region and whether the home is involved in a real estate transaction. You may view sample coverage for home buyers and sellers, or sample coverage for homeowners who are not involved in a real estate transaction.

How does the claim process work?

Review your coverage. It is best to review your home warranty contract to understand specific coverage and limitations for the broken item.

Request service. Sign in to place your request online or call 800.992.3400.

Schedule an appointment. A service provider will contact you to schedule a mutually convenient appointment.

Repair or replacement. The service contractor will diagnose and repair or replace your covered item. Simple repairs are typically made during the first appointment. In some cases, parts may need to be ordered and additional visits may be needed to complete the repair or replacement.

How much does a home warranty cost?

It’s easy to get a free quote. Costs vary depending on geographic location as well as by which plans and options you choose to best suit your home. If you’re buying or selling a home, contact your First American Area Manager for local pricing. 

Will you replace my system or appliance if it cannot be repaired?

Yes! If a covered system or appliance is beyond repair, we will replace it with a brand new unit with like functionality.

In some instances, you may be offered cash in lieu of repair or replacement. Payment will be made based on First American’s negotiated rates with its suppliers, which may be less than retail.

Repair or replacement of ice makers, ice crusher, beverage dispensers, and their respective equipment will only be completed when parts are available.

Why should I choose First American?

First American is a leader in the home warranty industry, with more than 30 years of experience. We proudly serve more than 450,000 customers nationwide and last year alone we spent more than $143 million* on repairs and replacements. Our customer service team is available to respond to your service requests seven days a week, including holidays.

Our customers say it best and consistently provide positive feedback in our satisfaction surveys.

*Paid invoices net of service fees in 2015, prior to deductions and/or rebates.