Home Warranty Reviews

Homeowners love having budget protection and easy solutions provided by their First American home warranty plan.

Don't take our word for it, see what real customers have to say in the home warranty reviews they've shared with us, as well as awards and home warranty reviews we've received on independent websites.

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First American Customer

It's great to be a homeowner because you have the freedom of having your own property. The downside of being a homeowner is you're responsible for every little thing that could go wrong in the house. But with First American, I know I can pay a small fee and I'm going to get the problem repaired or replaced.

Over the 19 years I've been with First American, if I had one word to describe their service, it's reliability.

- Tom, customer since 2002

Customer Reviews

Rodney Testimonial

My level of satisfaction with First American Home Warranty one to ten, ten being best - I would give it a ten. It's great to be a homeowner because you have the freedom of having your own property. The downside of being a homeowner is you're responsible for every little thing that could go wrong in the house. But with First American, I know I can pay a small fee and I'm going to get the problem repaired or replaced. If I had a phrase to describe what I get from First American, it's peace of mind. Everyday life depends on it. I've recommended First American to my friends because I've seen them pay exorbitant fees to electricians and plumbers when they contact them directly. Over the 19 years I've been with First American, if I had one word to describe their service, it's reliability.

- Rodney Mitchell, customer since 2009

Jade and Chris Testimonial

The customer service is really great. You know if we had to, change an appointment, or move a time slot back or anything like that, they were super easy to get a hold of and, super nice and just willing to work with you. It's really nice to be able to have our home as a space where we can relax and we don't have to worry about anything. We know that if something does happen, we have that peace of mind to know that, all it takes is a phone call or a minute to jump on the website and we could have a solution. We would absolutely recommend First American to any first time homeowner, just anybody that needs that reassurance. You never know what you're going to get when you buy a new home, doesn't matter if it's brand spanking new or built 30 years ago, it's nice to have that reassurance that if something goes wrong, that someone will be there.

- Jade and Chris, Customer since 2019

Tiffany Testinomial

First American is essential for me. I am a single mom of two kids and I own a business, so to have something go wrong in the house is devastating and throws us off track. So to know that I have someone who can fix it, so readily available to me, is amazing because it's something that's outside of my wheelhouse. So to know that I have a service that's so reliable and quick is just great peace of mind. Over the last three years using First American, I would say that I've easily saved $500 to $1,000 a year in service calls. First American covers almost everything in my home from my stove, my garbage disposal, my dishwasher, my washer and dryer, my hot water heater, any plumbing issue, so toilets sinks, bathtubs, it's all with one phone call. First American is essentially a handyman for your house. They make it so easy to fix any little odd and end that goes wrong in your house, which it's guaranteed to go wrong in homeownership. So it's like having a handyman at your beck and call.

- Tiffany, Customer since 2018

Renee Testimonial

First American protects me from any of the major problems with my appliances and where I would normally pay, you know, thousands of dollars for new appliances. I rely on my First American home warranty to help me replace them or fix them as needed.”

- Renee Cowan, customer since 2009

Michael Testimonial

Using First American over the years has saved me thousands of dollars. I would, and I have, recommended First American numerous times to friends, family, and pretty much anybody that would ask. I’m the homeowner here. We’ve been here for 17 years, and we’ve been with First American the entire time. We signed up when we first bought the house, and we’ve been with them ever since. I have no complaints whatsoever.

- Michael, Customer since 2004

Tara Testimonial

I would say the most stressful part of being a homeowner would have to be things breaking around the house, and it’s so nice knowing First American has my back, because I can come home and continue my day without worrying about anything. When I call it usually takes about 24 to 48 hours for a technician to come out at most, and after they come out to fix the problem, they might need to come back on a separate time to bring back a different piece, but it usually gets fixed up within two to three days. For me, it's a very easy process to have them come back. They don't book the appointment with me there, they call me shortly after once they get the piece and they schedule the appointment then, so it's usually about a day or two after that. I would highly recommend First American, for a first time, or for any homeowner. Highly, highly recommend.

- Tara, customer since 2019

Boris Testimonial

I've been very happy with First American for more than 15 years. In the middle of the summer, the air conditioner stopped working, and in San Fernando Valley, you don't want that at all. So we call First American; they sent a gentleman. He fixed it, and it never acted bad again. If I didn't have a First American Home Warranty Plan, it would've cost a lot of money, a lot of aggravation, and I really wouldn't know if the problem would be taken care of professionally.

- Boris Ervits, customer since 1999

Marlene Testimonial

The home warranty allows you to sit back and let First American do all the work. All you have to do is schedule an appointment. So it's not just peace of mind, but it's a time-saver, money-saver, everything. It just really streamlines the whole process when an issue comes up.

- Marlene Nantell, customer since 2017

Bill Testimonial

I do my homework before I buy something, and I checked this company out thoroughly. I know there's home warranty companies out there that don't measure up, that they promise but they don't deliver. First American promises, but more importantly they deliver. And it's been my experience and I just can't say enough about it.

- Bill Cranham, customer since 2006

Home Warranty FAQs

What Does a Home Warranty Cover?

There are several plans and options to choose from to best suit your home’s specific requirements. Basic plans typically include coverage for: kitchen appliances, water heaters, plumbing, electrical, heating systems, and more. Optional coverage can range from pool/spa equipment, washer/dryer, kitchen refrigerator, air conditioning, well pump, and more. Coverage varies by region and whether the home is involved in a real estate transaction.

How Does the Claims Process Work?

  • Review your coverage. It is best to review your home warranty contract to understand specific coverage and limitations for the broken item.
  • Request service. Sign in to place your request online or call 800.992.3400.
  • Schedule an appointment. A service provider will contact you to schedule a mutually convenient appointment.
  • Repair or replacement. The service contractor will diagnose and repair or replace your covered item. Simple repairs are typically made during the first appointment. In some cases, parts may need to be ordered and additional visits may be needed to complete the repair or replacement.

How Much Does a Home Warranty Cost?

It’s easy to get a free quote. Costs vary depending on geographic location as well as by which plans and options you choose to best suit your home. If you’re buying or selling a home, contact your real estate agent for local pricing.

Will a Home Warranty Cover My System or Appliance that is Already Broken?

In most situations we will not repair or replace an item that was broken prior to the start of the home warranty coverage. Some plans that are purchased as part of a real estate transaction will protect you from unknown pre-existing conditions - if at the time the coverage begins the defect is not known or could not have been reasonably observed by looking at or operating the system or appliance.

What is the Difference Between a Home Warranty and Homeowners Insurance?

Home insurance is usually required by your mortgage lender and protects the structure of your home against risks such as damage from severe weather and theft, secondary damages resulting from some system and appliance failures, as well as protecting you personally from liability in the event that someone is accidentally injured on your property. Each time you make a claim on your home insurance you pay a deductible cost, which is commonly $500 or $1,000.

Home warranties protect many of the home systems and appliances that you rely on daily. When these systems and appliances inevitably fail over time due to normal wear and tear, a home warranty will pay to repair or replace them. You will pay a service fee each time you request service.

Trusted Service

You can contact our Service Department 24 hours per day, 365 days per year, online or by phone. Our company has been recognized as a trusted service with these high-quality home warranty and third-party accreditations:

Consumer Affairs Reviews