File a First American Home Warranty Claim

Start by signing into your online account from your phone, tablet, or computer. If it's your first time, creating an account only takes a few minutes. Once signed in, select Request New Service to begin your First American Home Warranty claim.

Prefer to speak with someone? You can also file a claim by callling us 24/7 at 800.992.3400.

Next, tell us what needs attention. Select the category that best describes your issue, such as:

• Appliance
• Electrical
• Garage Door Opener
• HVAC
• Plumbing

Then, pick the specific item and describe the problem. There's also a description box if you want to add more details. Not sure if the issue is covered? Click View Coverage Details for a quick check 

Before submitting your request, pay your service fee using a credit or debit card.

The service fee is the set amount you pay when you request service. It is listed in your contract, and you can also view it via your online account under Coverage, or when you get a quote.

After you submit your request, we'll match you with a prescreened technician from our trusted network. You'll receive a text or email once a technician is assigned to your claim. 

The technician will contact you directly to schedule your appointment.

Your technician will visit your home to assess the issue and confirm it's covered under your plan. Here's what to expect next:

• Many simple repairs can be handled during the first visit.
• If parts or equipment are needed, your technician will order them and schedule a follow-up.
• If the item can't be repaired, we'll replace it with one of similar features and efficiency.*

We work hard to keep the process smooth, clear, and quick from start to finish.

*Please review the sample contract for specific coverage, terms, and limitations.