Q: Does a home warranty cover water softeners?

Yes. While most traditional home warranty contracts don’t include water softeners, you can select add-on coverage to supplement your regular coverage.

Q: How does the claims process work?

Once you’ve requested service online or by phone and we’ve confirmed the item is covered under your contract, a prescreened technician will contact you to schedule an appointment for inspection, which only costs a service call fee. The technician will diagnose the problem and determine whether the covered part can be repaired or will need to be replaced. The technician and First American will work to keep you informed during the claims process until your water softener is fixed or replaced.

Question 1

Does home warranty cover water softener salt?

Accepted Answer

No. Even with a home warranty that covers water softeners, salt is not included in the coverage. You will need to replace salt according to the manufacturer's instructions.

Question 2

Does a home warranty cover water softeners?

Accepted Answer

Yes. While most traditional home warranty contracts don&#8217;t include water softeners, you can select add-on coverage to supplement your regular coverage.

Question 3

What does a First American water softener warranty cover?

Accepted Answer

A water softener warranty from First American covers all the mechanical parts and components for your water softener and your reverse osmosis water filtration system. Coverage does not apply to leased or rented softeners or water purification systems. Your warranty cannot be used to correct chemical imbalances, high sodium content, salt or filter replacement, filter components or replacement membranes.

Question 4

How long does a First American water softener warranty last?

Accepted Answer

Your water softener home warranty coverage lasts the entire term of your contract, which is typically one year. At that time, you can renew your coverage and enjoy another year&#8217;s peace of mind that your water softener is covered if it breaks.

Question 5

Will First American replace my water softener?

Accepted Answer

Yes, if one of our prescreened technicians comes to your home and determines that your water softener&#8217;s breakdown is covered by your contract, and that repairs won&#8217;t get it up and running again, they will recommend replacing the appliance.

Question 6

How do I request service?

Accepted Answer

To submit a service request for your water softener, go online or call 800.992.3400 day or night, seven days a week.

Question 7

How does the claims process work?

Accepted Answer

Once you&#8217;ve requested service online or by phone and we&#8217;ve confirmed the item is covered under your contract, a prescreened technician will contact you to schedule an appointment for inspection, which only costs a service call fee. The technician will diagnose the problem and determine whether the covered part can be repaired or will need to be replaced. The technician and First American will work to keep you informed during the claims process until your water softener is fixed or replaced.

Water Softener Coverage

What Coverage Can be Added to Home Warranties?

How Does a Water Softener Warranty Work?

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Home Warranty FAQs for Water Softeners