Q: How does the claims process work?

Once you request service and we’ve confirmed the item is covered by your contract, a prescreened technician will contact you to schedule an appointment for inspection, which only costs a service call fee. The technician will diagnose the problem and determine whether the covered item can be repaired or will need to be replaced. The technician will keep you informed throughout the process, and First American will keep you up to date with the claims process until your pool or spa equipment is fixed or replaced.

Q: Do home warranties cover concrete around pools?

No, First American’s pool and spa home warranty option does not cover structural damage or wear to concrete, whether it’s around or inside the pool. Concrete is sometimes covered by workmanship warranties, but typically only as it applies to flaws with its original pouring and shaping.

Question 1

Is pool home warranty coverage worth it?

Accepted Answer

Many homeowners agree that spa and pool add-on coverage is well worth the cost. Pools and spas require a lot of equipment to maintain, and unlike many appliance parts, pool and spa equipment can be hard to access. The unexpected costs of parts and labor can add up, but a pool and spa warranty add-on can help offset them.

Question 2

Do in-ground pools have warranties?

Accepted Answer

Many pool contractors offer a one-year warranty on the working parts of your pool, although some have been known to offer warranties lasting up to three years. After this contracted period, only a pool home warranty add-on will cover the above parts.

Question 3

Does First American cover pool liners?

Accepted Answer

No. Typically only manufacturers offer warranties for pool liners at the time of purchase.

Question 4

How do I request service?

Accepted Answer

To make a service request to have a technician inspect and diagnose issues with your pool, call 800.992.3400 or go online, 24 hours a day, 7 days a week.

Question 5

How does the claims process work?

Accepted Answer

Once you request service and we&#8217;ve confirmed the item is covered by your contract, a prescreened technician will contact you to schedule an appointment for inspection, which only costs a service call fee. The technician will diagnose the problem and determine whether the covered item can be repaired or will need to be replaced. The technician will keep you informed throughout the process, and First American will keep you up to date with the claims process until your pool or spa equipment is fixed or replaced.

Question 6

Do home warranties cover concrete around pools?

Accepted Answer

No, First American&#8217;s pool and spa home warranty option does not cover structural damage or wear to concrete, whether it&#8217;s around or inside the pool. Concrete is sometimes covered by workmanship warranties, but typically only as it applies to flaws with its original pouring and shaping.

Question 7

How do you extend the life of your pool?

Accepted Answer

Performing regular maintenance on your pool is crucial to extending its life. This includes things like cleaning valves and filters, regularly using your pool skimmer and basket (and a pool cover if you have one), cleaning the saltwater cell in the generator of saltwater pools, shocking your chlorine pool in the summer, and monitoring your chemical or saltwater levels, adjusting if necessary.

Question 8

What is a standard warranty for a pool?

Accepted Answer

Our First American Home Warranty pool coverage is an optional add-on to any First American Home Warranty plan. It covers all the parts listed above for the duration of your coverage. Your contract is renewable, so you can extend your pool warranty coverage as needed.

Question 9

What is the best pool cover warranty?

Accepted Answer

First American does not offer coverage for pool covers, but you can contact the manufacturer of your pool or spa cover to find out more about their warranty.

Question 10

Will the home warranty replace a pool pump?

Accepted Answer

If your pool pump stops working properly, simply submit a service request online or via phone. We&#8217;ll send a prescreened service provider to diagnose the issue and confirm your pool warranty coverage. If we can&#8217;t repair the pump, we&#8217;ll replace it. In some instances, Homeowner and First American may agree to payment of cash in lieu of repair or replacement.

Pool and Spa Coverage

What Coverage Can be Added to Home Warranties?

How Does Pool and Spa Warranty Coverage Work?

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Why Choose a First American Pool and Spa Warranty?

Home Warranty FAQs for Pools and Spas