Repair And Replacement Process
You love your home and want to take good care of it. You rely on the systems and appliances in your house to keep your family happy, healthy, and fed. That’s why you’re here, reading about home warranties and how to protect the things that make all that happen. But what happens when your washer and dryer stop working or your refrigerator breaks? How can you use your home warranty to get things back on track?
Be Prepared When Something Breaks
First American is committed to making the service request process as easy and intuitive as possible.
First, create an online account to access your home warranty coverage information and submit requests. When your covered appliance or home system breaks, you can request service 24/7 either online or by phone at 800.992.3400.
To learn more about your coverage and how to use your online account, bookmark our article, Get to Know Your Home Warranty Coverage. And, if you have more questions about requesting service, we’ve created a guide about how the home warranty service process works.
Home Warranty Coverage: What’s Not Included?
Your home warranty can protect systems such as heating, air conditioning, plumbing, and appliances, including your dishwasher, oven, washer, dryer, refrigerator, and more. Now that you know how to find out what your home warranty covers, it’s important to know what typically isn’t covered before you submit a service request.
Here are some things home warranty plans typically do not cover:
- Cosmetic defects
- Lack of capacity or misuse
- Damage from accidents
- Damage from pests
- Improper installation
- Damage from weather or natural disasters
- Other damage covered by your homeowners insurance
How Does a Home Warranty Work?
1. Request Service
When a covered item breaks or malfunctions, contact First American online or by phone. You will pay the service fee specified in your contract and provide information about the item and issue, as well as your phone number or email address so we can send you details about your service.
2. Schedule Your Service Call
Get a call from a prescreened technician, who’ll set up an appointment to confirm coverage and diagnose the problem with your system or appliance.
3. Diagnosis and Repair
The technician will diagnose the issue and determine if the item can be repaired or must be replaced. They will often be able to repair or replace the item the same day. If additional parts or equipment are needed, we will get them as quickly as possible.
4. Repair or Replacement Completion
If the technician cannot complete the repair or replacement on the first visit, they will schedule a follow-up appointment as soon as they have the parts or equipment. You will not be charged for additional appointments.
Will It Be Repaired or Replaced?
If the technician determines that your covered system or appliance cannot be repaired, we will replace it.* Here's how the whole process typically works:
- Replacement authorization: If the technician determines your appliance cannot be repaired, they will recommend replacement. The technician will provide a report to us, which we review to authorize a replacement.
- Replacement selection: Once we authorize a replacement, we will find equipment of similar features, efficiency, and capacity (we cannot guarantee a match for brand, dimensions, or color). We may install a smaller capacity unit like a water heater or furnace, if the projected output of the replacement unit is similar to, or greater than, the existing one.
- Delivery and installation: Once the replacement is selected, we will order the appliance and arrange for delivery and installation
Experience the peace of mind a home warranty can provide by getting your free home warranty quote today.