Question 1

What does a home warranty cover?

Accepted Answer

First American Home Warranty has plans and options to choose from to best suit your home's specific requirements. Plans can include coverage for kitchen appliances, water heaters, plumbing, plumbing stoppages, electrical, heating system, and more. Optional covered items can include pool and spa equipment, a well pump, and more. Get a quick quote and see what's covered.

Question 2

What is a service call fee?

Accepted Answer

This is the fee paid to First American Home Warranty when you request service. The service call fee is similar to the deductible you pay when you make a claim on your homeowners insurance.

Question 3

Who do I contact at First American Home Warranty when a covered item breaks?

Accepted Answer

When a covered item fails, sign in at fahw.com or call First American at 800.992.3400 to request service. It is important to contact us first, as we do not reimburse for services performed without approval.

Question 4

How quickly are home warranty claims handled?

Accepted Answer

After we confirm coverage here at First American Home Warranty, the repair technician typically receives the claim dispatch within four hours, during regular business hours. Normally, the technician will initiate service within 48 hours. Simple repairs are usually made on the first visit. If parts must be ordered, however, an additional visit(s) may be needed to complete the repair or replacement.

Question 5

Who will you send out to my home to service my system or appliance?

Accepted Answer

We will send a technician from our network of thousands of independent service providers who are pre-screened, and monitored for performance through customer satisfaction surveys.