Samsung Appliance Repair and Troubleshooting Guide
About Samsung
About Samsung
While many consumers know Samsung from their stellar products like cellphones, TVs, stereo systems, semiconductors, and more, this global giant in electronics manufacturing also makes many modern home appliances. Samsung has come a long way from its origins as a South Korean trading company focusing on dried-fish, noodles, and produce in 1938. Now, their electronics have become important staples of household all across the world.
Even though Samsung makes some of the most advanced electronics and appliances (and even some components that are used in other brands’ appliances), you’ll still have to learn about features, manufacturer’s warranties, and common Samsung appliance repair eventually. In this guide, we’ll go over what sets these appliances apart from other brands’ and help give you some guidance when one of your Samsung appliances stops working properly.
Clothes Washers
As one of the global leaders of consumer electronics, you can bet that Samsung washing machines feature technology that can give your family’s wardrobe a superior cleaning with minimal effort. Front-loading, top-loading, impeller or agitator, these clothes washers are designed to fit into any space in your home, and Samsung’s bespoke line of appliances can ensure they also look great doing it.
FEATURES
20-year digital inverter motor warranty
Energy Star certification
OptiWash technology detects soil levels
Super Speed washing technology
Smart technology merged into SmartThings app
FlexWash technology
Steam washing options
Diamond-shaped drums
AI-powered smart dials
Samsung washing machines come in capacities ranging from 4 cubic feet for standard washers to 6 combined cubic feet for 2-in-1 models, with compact models featuring 2.5 cu ft. of capacity. Clothes washer widths vary between 27 and 27.5 inches, between 44 and 49.6 inches in height, and between 29.3 and 34 inches in depth. Most Samsung washers have similar dimensions to compatible dryers to help with organizing and stacking.
Samsung Washing Machine Troubleshooting
for more information on troubleshooting a Samsung washer, take a look at our guide, Washer and Dryer Troubleshooting.
Water Left in Basin
Check the drain hose for kinks or clogs; Check knobs for proper alignment; Ensure cycles are completing
Not Enough Water in Basin
Ensure faucets are fully open; Check hoses for kinks, clogs, or damage
Excessive Vibration
Use level and adjust legs/pedestal; Ensure basin drum isn’t loose; Reduce or increase load size for proper load balance
Leaks
Ensure door closes properly; Check gaskets and seals for damage; Check hoses for kinks, clogs, and damage
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Clothes Dryers
Everyone wants their clothes clean, but having your attire look great when you’re finished with laundry can be equally important. Samsung dryers are stylish, efficient, and have the features that can leave many types of clothes ready to wear straight out of the dryer. Deluxe models have intelligent drying features that can learn your habits and recommend cycles, and stackable models with MultiControl allow you to control your washer and dryer from one control panel.
FEATURES
Eco Dry settings
Vent sensors to detect blockages
Reversible doors
MultiControl™ panels
Drying racks
Steam sanitize functions
FlexDry capabilities
AI-powered smart dials
Samsung dryers have a narrower range of capacity, between 7.2 and 7.6 cubic feet, with compact 4 cubic feet capacity dryers available for smaller spaces. The same is true for these dryers’ dimensions, which range between 27 and 29.5 inches in width, 38.7 and 44.6 in height, and 30.2 and 31.7 in depth. There are top-loading, front-loading, and ventless options available, and you can also find combination washer and dryer units.
Samsung Clothes Dryer Troubleshooting
Dryer Won’t Power On
Check for tripped breaker; Check power cord for damage; Perform hard reset
Dryer Powers On but Won’t Move
Check child lock; Ensure the door latch is secure; Check drum placement
Clothes Aren’t Dry
Check for vent blockages; Check moisture sensors; Clean lint trap; Turn off Eco Dry
Error Code Appears
Check owner’s manual for corresponding solution
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Refrigerators
There’s no end to the problems that a subpar refrigerator can cause. Luckily, like many other Samsung appliances, their refrigerators feature technology and options that can help you make sure your family doesn’t get stuck with wasted food and spoiled beverages. These fridges feature many innovative storage features and options to help your family find food quickly and easily to prevent all too common open-door browsing. They also offer several ways for you to customize a refrigerator that fits the style and needs of your home.
FEATURES
Wi-Fi smart features
Dual ice makers
Beverage Centers with optional AutoFill Pitcher
FlexZone technology
Food Showcase storage layouts (side-by-side models)
Metal Cooling locks
Sabbath mode
Twin Cooling Plus airflow system
Capacity ranges for Samsung standing refrigerators are from 11.3 to 30 cubic feet, with plenty of variation and options in between. They range in width from 31.75 to 35.87 inches, in height from 66.75 to 73 inches, and in depth from 28.75 to 34.75 inches. Samsung offers maybe the widest range of fridge styles, including side-by-side, top freezer, bottom freezer, 3- and 4-door French door, 4-door Flex, and Family Hub, and their signature bespoke line.
Samsung Refrigerator Troubleshooting
For more Samsung appliance repair tips for refrigerators, take a look at our guide, Why is the Refrigerator Not Cooling?
Refrigerator Isn’t Cooling At All
Check seals/gaskets for damage; Perform hard reset; Check thermometer
Refrigerator Isn’t Cooling Enough
Ensure proper ventilation around sides and back; Move food away from interior vents; Ensure fridge is 2/3 full; Check seals/gaskets for damageefrigerator Isn’t Cooling Enough
Door Won’t Close Properly
Check seals/gaskets for damage; Ensure drawers and shelves fit properly
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Dishwashers
When it comes to getting dirty, encrusted dishes sparkling clean and residue-free, the latest in dishwasher technology is the best course of action. Many Samsung dishwashers feature dual wash arms and powerful spray jets that attack stubborn food debris for a comprehensive clean, and dry settings that can help prevent water spots. Many newer dishwashers from this brand don’t just come with powerful cleaning capacities, but also low-profile features that can help your dishwasher blend in with the rest of your kitchen.
FEATURES
Smart AutoRelease Doors for drying
Third racks
StormWash+ cleaning technology
ENERGY STAR certifications
Smart Wi-Fi features
Zone Booster washing power
Quiet, 42 dBA cycles
This Samsung appliance has three main varieties: StormWash+, Linear Wash, and Rotary. Homeowners can choose between top or front controls, and pocket or bar handles. Capacities don’t vary much apart from models that feature a third rack. Widths vary slightly between 23.75 and 24.87 inches, depths are available in the 23-to-25-inch range, and heights are more diverse thanks to adjustable feet that can adapt to most standard countertops.
Samsung Troubleshooting for Dishwashers
For help avoiding the need for Samsung appliance repair service for your dishwasher, take a look at our Guide to Dishwasher Maintenance 101.
Cycle Won’t Start
Turn off child lock; Turn off Delay Start; Ensure door latch is secure; Press but don’t hold Start button
Door Won’t Close
Turn off AutoRelease; Ensure dishes are loaded correctly; Ensure racks fit properly; Level the dishwasher; Check door latch
Tub Won’t Drain
Check drain hose for clogs and kinks; Clean drain and drain filter; Check sink drain for clogs;
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Ranges/Ovens
Ranges may be the most crucial tool for your family’s mealtime, combining the convenience of an oven and cooktop in one package. The technology Samsung uses — whether it’s gas, electric, or induction — can provide quick and even heating for even large meals. And speaking of large meals, some Samsung ranges have two oven compartments that allow you to cook at different temperatures simultaneously.
FEATURES
Smart Dial technology
Air fry capabilities
LED illuminated knobs
Flex Duo oven compartments
Convection+ oven heating
Induction stoves (electric models)
Soft close doors
LED virtual flame for induction stoves
Samsung ranges can be found in electric, gas, electric-induction, and dual fuel models, as well as in freestanding and slide-in models. All models come in either 6 or 6.3 cubic feet, and feature 29 15/16 widths to accommodate standard 30-inch cutouts that are in most kitchens. Heights range from 36 to 47 1/16 inches, and the legs of most models can be adjusted slightly to meet cabinet heights. Depths are standard across all models at 28 11/16 inches.
Samsung Range/Oven Repair Tips
Ranges with induction stovetops have their own sets of benefits and drawbacks. For more information on these types of Samsung appliances, take a look at our Guide to Induction Cooktops.
Unit Won’t Turn On
Ensure door is closed properly; Check for tripped circuit breaker; Ensure temperature probe is inserted properly
Food Improperly Cooked in Oven
Calibrate oven; Ensure proper airflow around food
Stove Burners Won’t Turn On
Check for tripped circuit breaker; Have wiring inspected
Induction Stovetop Won’t Heat
Ensure you use magnetic cookware; Try boiling water and wait for auto-shutoff
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Microwaves
Nothing represents modern convenience in the kitchen better than microwaves, and Samsung has over-the-range and built-in models that can complement nearly any home. Choose from slim microwave models that can save you space in your kitchen, or large capacity models that can accommodate sumptuous dinners. Many Samsung microwaves also feature ceramic enamel interiors for superior heat retention and durability.
FEATURES
Sensor cooking
Slim Fry oil-less cooking
Convection+ cooking
PowerGrill direct heating elements
Smart features
Powerful hood ventilation (over-the-range models)
You can find newer model Samsung microwaves in capacities ranging from 1.1 to 2.1 cubic feet. The standard width for built-in and over-the-range microwaves is 29 7/8 inches but models with 20 13/16-inch widths are available. Microwave heights fall into the 10 ¾ to 17 1/16 inches range, and depths vary from 14 15/16 to 19 1/8 inches.
Samsung Troubleshooting for Microwaves
To help keep your Samsung appliance in good working order without harsh chemicals, take a look at our guide, How to Clean a Microwave the Natural, Nontoxic Way.
Won’t Power On
Check circuit breaker; Let microwave cool down; Ensure adequate voltage
Powers On But Not Heating
Ensure door closes properly; Check clearance around unit
Turns Off By Itself
Check for tripped circuit breaker; Test outlet; Check power cord for damage
Turntable Not Working
Check turntable settings; Inspect roller track for damage
Light Won’t Turn On
Check bulb and bulb socket
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Range Hoods
Most Samsung range hoods combine sleek, low-profile designs with powerful ventilation to improve the air quality in your kitchen without adding a bulky eyesore. Whether you choose a wall-mounted or under-cabinet hood, you can expect sleek digital touch controls, fingerprint-resistant materials, a minimum 350 cubic feet per minute (cfm) ventilation, and Wi-Fi connectivity on newer models.
FEATURES
Bluetooth features
Low noise features
Three-speed venting fans
Triple air sensors
Smart air filters
ADA compliance
There isn’t as much variety in this brand’s range hoods, but what these Samsung appliances lack in versatility they make up for in performance. They come in 30- or 36-inch overall sizes, and you can choose either 24-, 30-, or 36-inch widths. As previously mentioned, the minimum cfm on these models is 350 and the maximum is 630 cfm.
Check for tripped circuit breaker
To help extend the life of this Samsung appliance, take a look at our guide, It’s Time to Clean Your Oven Range Filter.
Fan Not Working
Reset circuit breaker; Replace fan; Power off and clean fan rotor
Bluetooth Connectivity Between Range and Hood Fails
Repair devices; Ensure hood is added to SmartThings app.
Poor Airflow
Check vent hose for kinks, blockages, and damage; Clean/replace filters
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What Home Warranty Plans Cover
Home Warranty Coverage for Samsung Appliances
Discover Issue
Discover a broken appliance or system that is covered by your warranty plan.
Set up Appointment
Make one call or go online, 24 hours a day, 7 days a week.
Appliance Repair
We dispatch a prescreened repair professional to fix the covered equipment.
FAQs About Samsung Appliances
These appliances are manufactured by the Samsung Group, currently headquartered in Samsung Town, Seoul, South Korea.
Most manufacturer’s warranties for Samsung home appliances purchased in the US expire after one year, although it can depend on the specific appliance. However, warranties on certain parts and labor can last longer. After that, appliance warranty coverage can include some parts and causes of breakdowns to the appliances mentioned above.
Registering your appliance with Samsung isn’t required to activate your warranty, but you can register it to receive more comprehensive warranty support. To do so, you can follow the instructions provided on the paper warranty included with your appliance or create a Samsung customer account and then visit the registration page.